ACSI Score

Paulding Putnam Electric Co-op (PPEC) wants to say “thank you” to our members for their feedback. Each year PPEC is scored by ACSI (American Customer Satisfaction Index) based on a feedback survey. This year the results were released in late May with a score of 87 for PPEC. This is an increase from 85 last year and 82 the year before. This is a tremendous accomplishment for PPEC since the industry average is 77. PPEC strives to give you the best member service as we help you. We’re constantly striving for excellence in how we serve our members, if you wish to give feedback please visit ppec.coop/customer-service-survey/.

 

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