SmartHub FAQ

Smart Hub Banner

SmartHub is Paulding Putnam Electric Co-op’s free online bill payment system which allows you to report a power outage, receive outage notifications, and monitor your energy usage. If you are new to paying your bill online, you will need to create a SmartHub account, however it’s super easy and if you run into any issues, our friendly staff will gladly assist you.

If you are already using E-bill on our website, you will not have to create a new account. You will however notice more features available to you, upon signing on to your account.

Our goal is to provide you with account access on demand for your mobile devices, tablets, & computers. We think you will find this software to be cutting edge technology with features to assist you in your busy life.
SmartHub Features:
•Provides 24-hour access to account(s)
•Sends e-mail notifications when a new electric bill is generated
•Special Alerts including Power Outages and Peak Alerts
•Allows you to pay electronically using Visa, MasterCard or Discover card or an electronic check transaction.
•Displays payment posting in real time.
•Provides current and historical billing information and payment history.
•Outlines energy usage in graphs.
•Includes a free app for your smartphone or tablet. Download it by searching for “SmartHub” on either the Apple Store or Android Market. Once the app is open, type in “Paulding Putnam Electric Cooperative” as the provider. (For detailed instructions on downloading the app, visit www.PPEC.coop. The login information is the same for both the web and mobile app.)
•Allows you to enroll in Paperless Billing.
•Multiple accounts can pay with a single payment.
•Provides an easy way to report a power outage. This feature works especially well for members with multiple accounts.

 

There are two ways to sign up:
1.Through our website at www.PPEC.coop or
2.Download the SmartHub app from iTunes or The Android Marketplace. (Both are FREE with smartphones or tablet devices)

For help or more information, call Member Services at 1-800-686-2357 anytime between 7:30 a.m. and 4:30 p.m., Monday – Friday.


Using SmartHub

Below are some tutorials to assist you in using SmartHub from your computer and mobile devices:

Using SmartHub from your computer

Sign Up For Smarthub PDF
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video

Using SmartHub from your Android mobile device

Install SmartHub PDF Video
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video
Change Your Password PDF

Using SmartHub from your iOS mobile device

Install SmartHub PDF Video
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video
Change Your Password PDF

 

SmartHub FAQs

What is SmartHub?

SmartHub is a tool that provides convenient account access and two-way communication to and from Paulding Putnam  Electric Cooperative on your computer, tablet or via your mobile device. With SmartHub you have the ability to do the following with just a few clicks:

  • Make a payment
  • Access payment history
  • Access your billing statement which can be printed
  • Sign up for Automated Payment
  • An opt out option to no longer receive printed billing statements in the mail
  • Sign up and receive e-mail or text alert notifications
  • Check our social media feeds
  • Notify PPEC staff of account and service issues

SmartHub is available on Android and iOS smartphones and tablets as well as on the web.

 

How do I sign up for SmartHub? 

If you already use E-Bill, you can login to SmartHub using the same e-mail and password you have always used. As a new user you can sign up here. To get started, you will be required to enter your account number, last name or business name, last 4-digits of your SSN or Fed ID and your e-mail address. If you have any questions or need assistance, you are always welcome to contact our customer care representative at 800-686-2357.

 

What is the difference between the SmartHub mobile app and the web version of SmartHub?

The SmartHub mobile app can be downloaded and installed on any iOS and Android compatible tablet or mobile device.

The web version is accessible from any desktop or laptop device with Internet access, and allows you to register your accounts to receive notifications for account milestones approaching or a missed due date.

Both versions give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts and sign up for Automated Payment.

Is my phone or tablet supported?

The free SmartHub app is supported on the following platforms:

  • iOS 3.1 and above (iPhone and/or iPad)
  • Android 2.1 and above (Smartphones or tablets)

 

Is the app secure?

Yes! All critical information is encrypted and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

 

How do I get the app for my phone?

Look for SmartHub in the Apple Store® or in the Android® Market. Search SmartHub (not case sensitive but must be all one word). If duplicates appear the correct app is provided by our partner, National Information Solutions Cooperative.

Or click the links below for direct access

     

 

When you open the app for the first time you will need to select and confirm Paulding Putnam Electric Cooperative as your utility provider. You will then need to create an account by following the prompts on the screen.

Do I have to buy the app?

No, our app is free to download and install.

 

Do I have to change the way I pay my bill in order to use SmartHub?

No, you can take advantage of all the features of SmartHub and continue to pay your bill as you currently do.

 

I have five accounts. Can I see them all in the app and on the web?

Yes, the web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the Bill and Pay icon. The total due of all accounts show and below it you can select different information by account, such as partial payment option, billing history and payment history.

 

Can I make a payment on multiple accounts?

SmartHub allows you to make payments and view information on one or more accounts.

 

How current is the account information I see in the app or on the web?

The information is shown in real-time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

 

How do I sign up for notifications?

Notifications can only be managed on the web via the Notifications Tab. You can select your preferred notifications method which includes text, mobile push notifications or e-mail. If you have multiple accounts, while you are setting the notification it will prompt you to  indicate which account the notification is for.

 

How do I find your office and payment locations?

This feature is available on the app by tapping the Map icon.