We know life is busy and paying your electric bill likely isn’t your favorite thing to do. That’s why we offer several different payment options so you can choose one that works best with your lifestyle.
To pay your bill by phone using a credit or debit card, you MUST call our secure pay-by-phone number: 888-220-6482. This automated toll-free number will guide you through a series of prompts to manually pay your bill any time of day or night.
PPEC moved to this system to become Payment Card Industry (PCI) compliant with new data security standards. Our Member Service Representatives cannot take credit or debit card payments over the phone because it violates the new PCI standards, and keeping your sensitive financial information secure is of utmost importance to us. Rest assured that our automated number is quick, easy, and adds another layer of protection from fraud when paying your bill with a credit or debit card. Just make sure you have your card numbers and relevant information at hand when you call.
ONLINE THROUGH SMARTHUB:
Visit our website, www.ppec.coop, and click the red “Pay Your Bill” button in the top right corner. This brings you to our online SmartHub application. If you don’t already have an account, you can quickly create one in just seconds. Just click “Sign up to access our self-service site.” You will need your account number, email address, and password for a first-time log in. After you set up your SmartHub account, you will be able to quickly pay your bill every month, report outages, monitor your energy use, and receive notifications. Learn more here.
There’s an app for that, too! Be sure to download the free SmartHub app from the Apple App Store or Android Market to take advantage of its features while you’re on the go with your mobile device. Once you try it out, you won’t know how you lived without it before!
If you need help creating or managing your SmartHub account, check out our tutorial videos to make the process easier.
IN OFFICE (Please note COVID-19 updates)
Our lobby is open but we encourage members to wear masks and social distance using our markers placed on the ground. Instead, we encourage our members to use our drive-thru window to make payments. Due to COVID-19 concerns and the Governor’s recent orders, we are prioritizing the health and safety of our employees and members, as well as the community at large.
Never worry about paying your bill on time every month again! By signing up for auto-pay, you can set recurring payments and simply let go of the thought of having to pay your bill on a certain date. Our system will automatically deduct the amount of your bill every month on your due date, so you don’t have to do anything. Sound great? It is. There are two ways to set up auto-pay:
- Call our automated pay-by-phone number (888-220-6482). Listen to the prompts. One of the menu options will allow you to establish recurring payments. Make sure to have your bank routing and account numbers on hand if you want to pay from a checking or savings account. If you want to pay with a credit card, have your card with you so you can relay all the information for the system to store.
- Log in to SmartHub and set up recurring payments. (See the description of SmartHub above in the online section.)