SmartHub FAQ

Want updates about outages directly from our linemen?
We’ll text you real-time updates if you sign up through SmartHub!

Sign up for SmartHub and enroll in outage notifications by text — we’ll contact you when your power is out, give you an estimated restoration time, and let you know when power is restored, as well as what the cause was. Our linemen update this on the job, so you’re getting information right from the source!

Plus, anyone who signs up for outage notifications via text will be entered to win a $50 bill credit! 

First, you need a SmartHub account. Make sure you have your Paulding Putnam Electric account number on hand and the device you want to receive notifications on, to ensure you can complete the process in one sitting.


HOW TO SIGN UP FOR OUTAGE NOTIFICATIONS:

  1. Create your SmartHub account here, or download our free mobile app and sign up.
  2. After you’ve created your SmartHub account, log in here.
  3. Are you signing up on a computer or through a mobile app? The screens will appear differently, so be sure to follow directions for the correct version below.
Computer Instructions:
  • Once you’re logged in to SmartHub, click the “Notifications” tab at the top. Then click “Manage Contacts” from the drop-down menu. Here, you can view and edit the contact methods you want PPEC to use to reach you.
  • To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click SAVE.
  • Next, click the “Manage Notifications” button. This will show you a menu of all the notifications you can sign up to receive. You can also choose where you’d like each notification to be sent (phone or email). You can make these decisions for each of your accounts.
  • Click on “Service.” Here, you can select which outage notifications you want to receive. Decide how you want to receive each outage notification and hit SAVE.
  • Congrats – you’re all set!

Mobile App Instructions:
  • Once you’re logged in to SmartHub, click the “Settings” icon. Next, add an email and/or phone number(s) under “Manage Contact Information.” Follow the instructions to verify each email and phone number added.
  • To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click SAVE.
  • Next, click “Manage Notifications.” Options include billing, service, and miscellaneous.
  • Click the “Service” tab to add the email or phone numbers where you want each type of notification to be sent, making sure that the toggle switch is in the “on” position before tapping SAVE.
  • Congrats – you’re all set!

 

Sit back, relax, and enjoy updates from our crews right to your mobile phone.

Want to see all the other capabilities SmartHub has, allowing you to report outages, make payments, monitor your energy use, and more? Read on below!

 


SmartHub is Paulding Putnam Electric Co-op’s free online bill payment system which allows you to report a power outage, receive outage notifications, and monitor your energy usage. If you are new to paying your bill online, you will need to create a SmartHub account. However, it’s super easy, and if you run into any issues, our friendly staff will gladly assist you.

If you are already using E-bill on our website, you will not have to create a new account. You will however notice more features available to you, upon signing on to your account.

Our goal is to provide you with account access on demand for your mobile devices, tablets, & computers to save you time in your busy life.

SmartHub Features:
• Provides 24-hour access to account(s)
• Sends e-mail notifications when a new electric bill is generated
• Special Alerts including Power Outages and Peak Alerts (you can enroll in text notifications, meaning we’ll send you a text!)
• Allows you to pay electronically using Visa, MasterCard or Discover card or an electronic check transaction.
• Displays payment posting in real time.
• Provides current and historical billing information and payment history.
• Outlines daily, monthly, and annual energy usage in graphs.
• Includes a free app for your smartphone or tablet. Download it by searching for “SmartHub” on either the Apple Store or Android Market. Once the app is open, type in “Paulding Putnam Electric Cooperative” as the provider. (The login information is the same for both the web and mobile app.)
• Allows you to enroll in Paperless Billing.
• Multiple accounts can pay with a single payment.
• Provides an easy way to report a power outage. This feature works especially well for members with multiple accounts.

 

There are two ways to sign up:
1.Through our website at www.PPEC.coop or
2.Download the SmartHub app from iTunes or The Android Marketplace. (Both are FREE with smartphones or tablet devices)

For help or more information, call Member Services at 1-800-686-2357 any time between 7:30 a.m. and 4 p.m., Monday – Friday.

 




Click here to check out ourSmartHub tutorial series on our YouTube Channel.


Learn how to pay bills, check energy use, and manage alerts and notifications, and MORE!

 


Using SmartHub

Below are some tutorials to assist you in using SmartHub from your computer and mobile devices:

Using SmartHub from your computer

Sign Up For Smarthub PDF
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video

Using SmartHub from your Android mobile device

Install SmartHub PDF Video
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video
Change Your Password PDF

Using SmartHub from your iOS mobile device

Install SmartHub PDF Video
Pay Your Bill PDF Video
View Billing/Payment History PDF
Set Up/Manage Payment Methods PDF Video
Manage Alerts/Notifications PDF Video
Set Up/Manage Automatic Payments PDF Video
Change Your Password PDF

 

SmartHub FAQs

What is SmartHub?

SmartHub is a tool that provides convenient account access and two-way communication to and from Paulding Putnam  Electric Cooperative on your computer, tablet or via your mobile device. With SmartHub you have the ability to do the following with just a few clicks:

  • Make a payment
  • Access payment history
  • Access your billing statement which can be printed
  • Sign up for Automated Payment
  • An opt out option to no longer receive printed billing statements in the mail
  • Sign up and receive e-mail or text alert notifications
  • Check our social media feeds
  • Notify PPEC staff of account and service issues

SmartHub is available on Android and iOS smartphones and tablets as well as on the web.

 

How do I sign up for SmartHub? 

If you already use E-Bill, you can login to SmartHub using the same e-mail and password you have always used. As a new user you can sign up here. To get started, you will be required to enter your account number, last name or business name, last 4-digits of your SSN or Fed ID and your e-mail address. If you have any questions or need assistance, you are always welcome to contact our customer care representative at 800-686-2357.

 

What is the difference between the SmartHub mobile app and the web version of SmartHub?

The SmartHub mobile app can be downloaded and installed on any iOS and Android compatible tablet or mobile device.

The web version is accessible from any desktop or laptop device with Internet access, and allows you to register your accounts to receive notifications for account milestones approaching or a missed due date.

Both versions give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts and sign up for Automated Payment.

Is my phone or tablet supported?

The free SmartHub app is supported on the following platforms:

  • iOS 3.1 and above (iPhone and/or iPad)
  • Android 2.1 and above (Smartphones or tablets)

 

Is the app secure?

Yes! All critical information is encrypted and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

 

How do I get the app for my phone?

Look for SmartHub in the Apple Store® or in the Android® Market. Search SmartHub (not case sensitive but must be all one word). If duplicates appear the correct app is provided by our partner, National Information Solutions Cooperative.

Or click the links below for direct access

     

 

When you open the app for the first time you will need to select and confirm Paulding Putnam Electric Cooperative as your utility provider. You will then need to create an account by following the prompts on the screen.

Do I have to buy the app?

No, our app is free to download and install.

 

Do I have to change the way I pay my bill in order to use SmartHub?

No, you can take advantage of all the features of SmartHub and continue to pay your bill as you currently do.

 

I have five accounts. Can I see them all in the app and on the web?

Yes, the web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the Bill and Pay icon. The total due of all accounts show and below it you can select different information by account, such as partial payment option, billing history and payment history.

 

Can I make a payment on multiple accounts?

SmartHub allows you to make payments and view information on one or more accounts.

 

How current is the account information I see in the app or on the web?

The information is shown in real-time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

 

How do I sign up for notifications?

Notifications can only be managed on the web via the Notifications Tab. You can select your preferred notifications method which includes text, mobile push notifications or e-mail. If you have multiple accounts, while you are setting the notification it will prompt you to  indicate which account the notification is for.

 

How do I find your office and payment locations?

This feature is available on the app by tapping the Map icon.

 

 

 

 

 

 

 

 

 

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