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Payment Options

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We know life is busy and paying your electric bill likely isn’t your favorite thing to do. That’s why we offer several different payment options so you can choose one that works best with your lifestyle.

By Phone: 888-220-6482

To pay your bill by phone using a credit or debit card, you MUST call our secure pay-by-phone number: 888-220-6482. This automated toll-free number will guide you through a series of prompts to manually pay your bill any time of day or night.

PPEC moved to this system to become Payment Card Industry (PCI) compliant with new data security standards. Our member service representatives cannot take credit or debit card payments over the phone because it violates the new PCI standards, and keeping your sensitive financial information secure is of utmost importance to us. Rest assured that our automated number is quick, easy, and adds another layer of protection from fraud when paying your bill with a credit or debit card. Just make sure you have your card numbers and relevant information at hand when you call.

 

SmartHub Online Payment System

Click the red “SmartHub Bill Pay” button in the top right corner. This will take you to our online SmartHub account payment and management system.

If you don’t already have an account, you can quickly create one in just seconds. Just click “Sign up to access our self-service site.” You will need your account number, email address, and password for a first-time log in. After you set up your SmartHub account, you will be able to quickly pay your bill every month, report outages, monitor your energy use, and receive notifications. Learn more here.

There’s an app for that, too! Be sure to download the free SmartHub app from the Apple App Store or Google Play Store to take advantage of its features while you’re on the go with your mobile device. Once you try it out, you won’t know how you lived without it!

If you need help creating or managing your SmartHub account, check out our tutorial videos to make the process easier.

 

At our office (PLEASE NOTE COVID-19 GUIDELINES)

Our office lobby is closed temporarily due to the governor's orders.

Instead of entering the office, we ask our members to use our convenient drive-thru window to make payments safely.

Due to COVID-19 concerns and the governor’s recent orders, we are prioritizing the health and safety of our employees and members, as well as the community at large.

Auto-Pay

Never worry about paying your bill on time every month again! By signing up for auto-pay, you can set recurring payments and simply let go of the thought of having to pay your bill on a certain date. Our system will automatically deduct the amount of your bill every month on your due date, so you don’t have to do anything. Sound great? It is. There are two ways to set up auto-pay:

Call our automated pay-by-phone number (888-220-6482). Listen to the prompts. One of the menu options will allow you to establish recurring payments. Make sure to have your bank routing and account numbers on hand if you want to pay from a checking or savings account. If you want to pay with a credit card, have your card with you so you can relay all the information for the system to store.

You can also set up automatic recurring payments in SmartHub. (See the description of SmartHub above.)

WARNING: Do Not Use Third-Party Payment Services like Doxo

We are not affiliated with third-party bill payment services like Doxo, which often appear near the top of online searches for bill payments. 

Please do not make payments through companies like these, as you are putting your information at risk. Please the methods listed above to ensure secure, timely payment of your monthly bill.

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About Us

  • Code of Regulations
  • Rates
  • Terms & Conditions
  • Annual Reports

Office Hours

7:30 a.m. - 4:00 p.m.
Monday through Friday

Contact Info

Paulding Putnam Electric Cooperative
401 McDonald Pike
Paulding, OH 45879
Get Directions

Toll-free: 800-686-2357
Outages: 800-686-2357
Pay-by-Phone: 888-220-6482
Fax: 419-399-3026

 

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©2021 Paulding Putnam Electric Cooperative. Your Touchstone Energy Cooperative.

  • My Home
    • Start/Stop Service
    • Payment Options
    • SmartHub
    • Rates & Billing
    • Capital Credits
  • My Business
    • Online Bill Payment
    • Rates & Billing
    • Start Commercial Service
    • Capital Credits
    • Economic Development
    • Peak Load Management
    • Rebates
  • My Energy
    • Renewable Energy
    • Energy Calculators
    • Electric Vehicle Calculator
    • Rebate Programs
    • OurSolar
    • Home Energy Audits
    • Beat the Peak
    • Radio Control Switches
    • Energy Efficiency Projects & Tips
  • Programs
    • Operation Round Up
    • Co-op Owners for Political Action
    • Co-op Connections
    • Energy Bike
    • Kids' Corner
    • Outdoor Lighting Rentals
    • Power and Hope Award
    • Scholarships
    • Youth Tour
    • Dolly Parton's Imagination Library
  • News & Media
    • Ohio Cooperative Living
    • Indiana Connection
    • Local Magazine Archive
    • Member Newsletter
    • Co-op News Updates
    • Empowered Blog
  • Safety
    • Storm Preparedness
    • Safety Tips
    • Tree Trimming
    • Safety Demos
  • Outages
  • About PPEC
    • Contact Us
    • Co-op History
    • Board of Trustees
    • Run for the Board
    • Retail Energy Choice
    • Official Records & Terms
    • Territory Maps
    • Employment
    • COVID-19 Update