SUMMARY:

Paulding Putnam Electric Cooperative, Inc. (“PPEC”) is committed to protecting the privacy of all users of www.ppec.coop. As part of that commitment, this website privacy policy informs users:​

1. What personal information (otherwise known as “personally identifiable information”) is collected and under what circumstances;
2. Whether the collection is voluntary or involuntary;
3. How that personal information is used;
4. Who that personal information will be shared with and under what circumstances; and
5. The ability of the user to choose how that personal information is used, how it can be reviewed and how it can be corrected.

The term “User” refers to any individual who is accessing the www.ppec.coop website.

This policy solely applies to information collected, maintained and used by PPEC and does not apply to the collection and use practices of websites which users connect to through any website links available on www.ppec.coop, nor does it apply to any applications or advertising posted on www.ppec.coop that is provided by third parties, including, but not limited to, the Co-op Connections Program.

CHILDREN UNDER THE AGE OF 13

The website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the website. PPEC does not knowingly collect personal information from children under 13 and PPEC does not provide services to children. Users under 13 years of age shall not provide any information on this website or through any of its features, making any purchases through the website, using any of the interactive or public comment features of this website or providing any information about themselves to us, including user name, address, telephone number, email address, or any screen name or user name used. If PPEC learns it has received personal information from a child under 13 years of age without verification of parental consent, PPEC will delete that information. If a user believes PPEC might have received any information from a child under 13 years of age, please contact us by email at memberservices@ppec.coop or write us at: (Mail) 401 McDonald Pike, Paulding, OH  45879

COLLECTION OF INFORMATION:

1. Web server log information – This is basic information that PPEC collects, including IP address, type of browser or operating system, date, time, duration of access, pages visited and links visited on the website. This information is automatically collected and may be used to help PPEC improve and maintain the availability and usefulness of the website for Users. This information is used in the aggregate for this purpose and no attempt is made to identify any specific individual.
2. Cookies – Cookies are another means by which PPEC collects similar basic information as described at 1) above on all User visits that does not identify any specific individual and that shows how individual Users utilize the website. Cookies are bits of information collected by the web server and transferred back to the User’s computer, phone, tablet or other device to enable PPEC systems to recognize such device. Users may be able to set their browsers to alert the User of the creation of a cookie and/or a means to deny acceptance of a cookie. The Help feature on most browsers will tell users how to prevent your browser from accepting new cookies, how to have the browser notify users when such user receives a new cookie, or how to disable cookies altogether.
3. Requests for programs/services/information – To the extent a User requests programs, services, or information from, or respond to surveys conducted by, PPEC through this website, personally identifiable information such as name, telephone number, mailing address and email address may be collected. Providing this personal information is voluntary, but failure to provide the requested information may preclude delivery of the product, service or information requested.

HOW WE MAY USE INFORMATION

PPEC uses the personal information that it collects about Users, or that Users provide to PPEC, to conduct our business and to provide programs, services, and information. Personal information collected may be shared with appropriate PPEC vendors or professional service providers. Examples of how PPEC uses personal information includes, but is not limited to:

1. To present this website and its contents;
2. To respond and provide Users with programs, services, or information requested from PPEC and its suppliers;
3. To offer programs, services, or information that Users may find helpful;
4. To notify Users about changes to our website or any products or services PPEC offers;
5. In connection with a sale or merger;
6. In any other way PPEC may describe when information is provided; and
7. For any other lawful purpose with consent.
    

DISCLOSURE OF INFORMATION

We do not share information with third parties for their direct marketing purposes. Any information collected and retained by PPEC through this website will not be released to third parties except as indicated below:

1. Any information needed by a vendor or professional service provider (e.g., NRECA, a law or accounting firm) to perform services for PPEC will be disclosed to such vendor or professional service provider. Such vendor or professional service provider will be required to observe the same privacy protections that apply to this website, and they will not be allowed to sell User information.
2. Any necessary information will be disclosed to any appropriate internal or external authorities in order to 1) identify and pursue remedies against Users who attempt to damage, misuse, or otherwise interfere with the operations of this website, or 2) to otherwise protect PPEC’s legal interests.
3. PPEC may aggregate information collected on the website, such as views or clicks, and share with third parties for PPEC’s business purposes.
4. Any necessary information required to respond to appropriate requesting authorities, including but not limited to, properly issued search warrants, court orders, or subpoenas.  PPEC may also disclose User personal information to enforce the Terms of Use to this website.
5. Any necessary information in connection with a sale or merger.
    

INFORMATION SECURITY

PPEC has implemented commercially reasonable technical, administrative, and physical security measures in order to protect personally identifiable information against loss, unauthorized access, destruction, misuse, modification, and improper disclosure.

As a critical part of these security measures, PPEC monitors any and all communications and data traversing the site. That monitoring may include actual content of those communications and data as necessary.

While no information is absolutely safe in an electronic environment, by implementing commercially reasonable security, PPEC has taken appropriate steps to secure information collected, retained and used.

REVIEW AND CORRECTION OF COLLECTED INFORMATION

Users may, upon a verified request, review and correct as needed or desired any personally identifiable information collected or retained by PPEC by contacting us at: (Mail) 401 Mc Donald Pike, Paulding, OH  45879; (E-mail) memberservices@ppec.coop.

CHANGES TO WEBSITE PRIVACY POLICY

From time to time, PPEC may revise this policy to reflect changes in the law, changes in our programs or services, changes in our practices regarding the collection and use of personal information, to reflect new features or technologies of www.ppec.coop or otherwise in the discretion of PPEC. Updated versions of the policy will appear on the website. PPEC encourages all Users to review this policy periodically so that they are up to date on the most current policies and practices. The last date this policy was revised is the effective date set forth above.

Legal Notice

The content of this site, including but not limited to the text and images herein and their arrangement, is the property of Paulding Putnam Electric Cooperative, Inc., hereinafter referred to as PPEC.

PPEC hereby authorizes you to copy and display the content herein, but for your personal use only. Any copy you make must include this copyright notice: Copyright 2020 by Paulding Putnam Electric Cooperative, Inc. All rights reserved. If attribution to PPEC is included, limited quotations from the content are hereby permitted. You may not copy or display for redistribution to third parties for commercial purposes any portion of the content without the prior written permission of PPEC.

No Implied Licenses

Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, trademark, copyright (except as expressly provided above), or proprietary rights of PPEC or of any third party.

The Content

PPEC makes no representations about the suitability of the content of this site for any purpose. All content is provided “as is” without any warranty of any kind. PPEC hereby disclaims all warranties with regard to the content, including but not limited to all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall PPEC or any of its/their affiliates be liable for any special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, arising out of or in connection with the use, copying, or display of the content although PPEC believes the content to be accurate, complete, and current, PPEC makes no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time, changes are made to the content herein. PPEC and/or its/their affiliates may make changes in the products and/or the services described herein at any time.

Links to Other Sites

Some of the sites listed as links herein are not under the control of PPEC. Accordingly, PPEC makes no representations whatsoever concerning the content of those sites. The fact that PPEC has provided a link to a site is NOT an endorsement, authorization, sponsorship, or affiliation by PPEC with respect to such site, its owners, or its providers. PPEC is providing these links only as a convenience to you. There are risks in using any information, software, or products found on the Internet; and PPEC cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.

Trademarks

Touchstone Energy® and the Touchstone Energy logo are registered trademarks of Touchstone Energy, Inc.

Eligibility: The Facebook/Instagram contests are open to current members of Paulding Putnam Electric Cooperatives inc.(PPEC) who are at least 18 years old at the time of entry, which includes employees’ immediate family (spouse, parents, siblings, and children) and household members. Employees of PPEC are not eligible.

Sponsor: The contest is sponsored by PPEC, located at 401 McDonald Pike, Paulding, OH 45879

Contest period: The period of the contest will be included with the contest post.

Entry: Duplicated entrances will be removed. Only one entrance per member will be counted.

Prizes: The prize description will be included with the post. PPEC will select potential winners in a random drawing from among all eligible entries received. The odds of being selected depend on the number of entries received. PPEC will attempt to notify the potential winner via Facebook/Instagram message.

Task: Information on how to participate will be included in the contest post.  

Winner selection: The potential winner will be randomly selected from all entries. Duplicated entries will be removed.

Questions: Please submit questions via email to eherman@ppec.coop   

Non-Discrimination Statement

Paulding Putnam Electric Cooperative, Inc., “Paulding Putnam” Internet Service Policies and Disclosures

Paulding Putnam is committed to providing high-quality services and is committed to being a responsible member of the Internet community. By using Paulding Putnam’s network, products or internet services (the “Services”), you (“you” or “Customer”) agree to comply with this policy, which is incorporated by reference into your Service Agreement.

I. NETWORK MANAGEMENT AND PERFORMANCE

Network Performance

Paulding Putnam offers a number of service plans providing for broadband Internet access services. A summary of plans with links to additional details on pricing can be found here on our website: https://fiber.ppec.coop/home

Actual speeds and latency vary based on Customer equipment, configurations, volume of traffic and usage, time of day, building and environmental details (when relying on any wireless network or signal), third party content being accessed, and a number of other factors. The target speeds and latency provided above are for informational purposes only, and may not be fully representative of each individual customer's experience. Paulding Putnam does not guarantee speed or latency performance of the Services.

Network Management

Generally, Paulding Putnam does not inhibit the ability of our customers to use our Internet services. However, like many service providers, Paulding Putnam employs reasonable network management practices consistent with industry standards to maintain the reliability of its network and to minimize network issues and complications. Specifically, Paulding Putnam manages its network in the following ways:

• Traffic identified as malicious (such as distributed denial of service attacks) or harmful may be identified and blocked by Paulding Putnam.

II. ACCEPTABLE USE POLICY

Prohibited Activities

Paulding Putnam prohibits any use of its network or Services, or any associated third party service, in a manner that Paulding Putnam, in its sole and absolute discretion, determines violates the Service Agreement, or that includes any of the following prohibited activities:

(1) modifying without authorization, intercepting, interfering with, or gaining unauthorized access to, or making any attempt to accomplish the foregoing, any material or system that does not belong to the Customer;

(2) sending unsolicited bulk or commercial e-mail or other communications (e.g., spam);

(3) for any communication that consists of or includes malware, viruses, distributed denial of service (DDOS) attacks, or potentially harmful or malicious code;

(4) storing, processing, or transmitting material in a manner that violates a third party’s actual or claimed intellectual property rights, including trade secret, copyright, patent, and trademark rights;

(5) violating the actual or claimed privacy or publicity rights of others, except as allowed by applicable laws and regulations;

(6) storing, processing, or transmitting material that is unlawful, fraudulent, obscene, harassing, libelous, abusive, or hateful, that encourages unlawful acts, or that may be interpreted as violating the civil rights of others;

(7) storing, processing, or transmitting material, or engaging in any activity, that violates local, state, federal, or international laws or regulations;

(8) any activity that harms or is reasonably likely to harm Paulding Putnam or a third party, or that damages, interferes, interrupts, or negatively affects our network or services or other networks, or others’ use of those resources; or

(9) to resell, lease, license, assign, allow access, or redistribute any Paulding Putnam services, in whole or in part, to any third party.

Paulding Putnam reserves the right at its sole discretion to immediately restrict, suspend, or terminate Customer’s Services, in whole or in part and without notice, in the event of any such prohibited use. Any such prohibited use shall be a breach of this policy and your Service Agreement.

Customer is solely responsible for any use or misuse of Paulding Putnam’s network or services through Customer’s account, equipment, or network, whether or not such activities or actions were authorized by Customer. If Customer becomes aware of any such activity, the Customer must remedy the situation immediately. The Customer shall also notify Paulding Putnam, by telephone within four hours in writing and within 24 hours, of the detection of a violation or potential violation by such Customer or its agents.

Approved Equipment

Customer may connect any lawful device to the Services, subject to the following. Paulding Putnam is not responsible for the compatibility, suitability or functionality of any equipment that is provided by Customer or any third party. If Paulding Putnam reasonably believes any such equipment harms our network, degrades or interrupts the service of other users, or otherwise causes damage, harm, or service issues (collectively, “Equipment-Related Harm”), Paulding Putnam may require Customer to disconnect the device. Paulding Putnam further reserves the right to suspend, limit, or terminate Services to Customers that in our sole discretion are causing or contributing to Equipment-Related Harm, as well as the right to pursue any remedy at law available to address such harm.

Privacy and Security

Except as otherwise expressly provided for herein, your use of the Services and provision of any data is subject to Paulding Putnam's Privacy Policy: https://ppec.coop/policies

III. COPYRIGHT INFRINGEMENT CLAIMS

Notices and Procedures for Making Claims of Copyright Infringement

Pursuant to Title 17, United States Code, Section 512 (c)(2), notifications of claimed copyright infringement should be sent to Paulding Putnam’s designated agent. ALL INQUIRES NOT RELEVANT TO OR NOT COMPLYING WITH THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE.

Paulding Putnam respects the intellectual property of others and we ask you to do the same. Paulding Putnam will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Paulding Putnam the following information. Please be advised that to be effective, the Notification must include ALL of the following:

• A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright that it is allegedly infringed;
• A description of the copyrighted work that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Website;
• Your address, telephone number, and email address and all other information reasonably sufficient to permit Paulding Putnam to contact you;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices Should Be Directed To:
Physical Address:
Paulding Putnam
Attn: DMCA Claims
401 McDonald Pike
Paulding, OH 45879
 

E-mail Address:
support@ppec.coop

You should be aware that complainants who make false claims or misrepresentations concerning copyright infringement may be liable for damages under the DMCA.

Customer Responses to Claims of Copyright Infringement

If you are a Customer and you believe a notice of copyright infringement has been wrongly filed against you, you may submit a counter-notice to:

Physical Address:
Paulding Putnam
Attn: DMCA Claims
401 McDonald Pike
Paulding, OH 45879

E-mail Address:
support@ppec.coop

This counter-notice will invoke a dispute between you and the complaining party. Your counternotification must be in writing and contain the following information:

• A physical or electronic signature of an authorized person;
• Identification of the material that was removed or access to which was disabled and the location at which material appeared before it was removed or access to it was disabled;
• A statement under penalty of perjury that the alleged infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the federal district in which you are located and that you will accept service of process from the complainant

You should be aware that substantial penalties under U.S. law apply for a false counter-notice filed in response to a notice of copyright infringement.

Date Original Adopted: July 10, 2025

Paulding Putnam Electric Cooperative, Inc., “Paulding Putnam”
Broadband Service Privacy Policy

Effective Date of Policy: July 10, 2025

The purpose of this policy statement is to explain how Paulding Putnam treats your Personally Identifiable Information (PII”) collected by us relating to your subscription to a broadband service. PII is any information that identifies you individually. Aggregate non-individual information about a group of subscribers, which may include you, is not considered PII.

1. Information Collected About You. In the course of providing you our services, we may collect certain information that identifies you personally from all other subscribers. This information may include any of the following: your name, service address, billing address, telephone numbers, social security number, driver's license number, e-mail address, and credit information. We also maintain consumer service records about you relating to the following: billing and payment records, equipment usage, credit history, violations of your agreement with us, your service packages, the types and location of equipment installed by us in your home, equipment service calls and repairs, and whether you rent or own your home, if required to provision service. We may also collect information about your equipment to aid in providing consumer service support. From time-to-time, we may also collect consumer satisfaction surveys, interviews, and questionnaires from you. We may also keep records of all calls, e-mails, and correspondence received from you and sent to you by us.
    
2. Why We Collect Your Personal Information. We collect the PII described above to help provide you with the best and highest quality service possible. We also collect this information for related business purposes and as may be required by our contractual and legal obligations.
    
3. How We Use Your Personal Information. We utilize your PII for the following purposes: installation of equipment, repair and maintenance activities, billing of services, quality of service improvement, consumer service, advertising and marketing, verifying compliance with all applicable laws, verifying compliance with contractual obligations, tax and accounting purposes, and creating and marketing better service packages to you.
    
4. How We Protect Your Personal Information. We will take reasonable technical and organizational precautions to protect against the loss, misuse or alteration or personal information. Such precautions may include:
   1. Firewalls
   2. Secure servers
   3. Password protected computer stations
   4. Encryption technology
   5. Restricted access to facilities and/or storage units
   6. Establishment of policies for the prevention and mitigation of identity theft
       
   7. Such precautions do not guarantee that personal information cannot be accessed, altered or deleted due to physical, electronic or procedural failures, but are intended to be our reasonable precautions to protect your personal information.
       
5. Parties Who May Receive Your Personal Information. The following parties may receive or have access to PII about you: our employees, agents and contractors, accountants, billing and collection services, credit reporting agencies, and authorized governmental bodies. Unless you object by contacting us, we may also disclose PII to some of our vendors. These vendors are obligated to treat your personal information as confidential and may not disclose it to any third parties without your consent. It is also important for you to understand that we do not sell or give access to your personal information to any third party for telemarketing, direct mail or solicitation.
    
6. Disclosure Required by Law. As part of civil litigation or a regulatory proceeding, if we are required by a valid court or agency order, we may provide personal information about you to a party requesting such information provided that you are notified of such order by the party to whom the order is directed. We may also disclose your personal information to a governmental entity pursuant to a valid court order, if such entity offers clear and convincing evidence that you are reasonably suspected of engaging in criminal activity and that the information sought would be material to their case, and you are afforded an opportunity to appear and contest such entity's claim. We may also have to disclose the name and addresses of individuals as they appear in our subscriber records with respect to those who owe, or are owed, welfare support as part of an administrative subpoena from a state welfare agency. No court order or notice to you is required for such disclosure.
    
7. Retention of Your Personal Information. We may retain your personal information as long as you are our consumer or until it is no longer needed for business or legal purposes, most notably for tax and accounting purposes. When your information is no longer needed for such purposes, we may destroy the information unless there is an outstanding request pursuant to a court order.
    
8. Access to Your Personal Information. You have the right to inspect any of our records that contain your personal information for the purpose of correcting such records. If you wish to inspect your records, please notify us in writing and we will arrange such access, during normal business hours, at our office.

PAULDING PUTNAM ELECTRIC COOPERATIVE, INC.

“PAULDING PUTNAM”

Terms and Conditions of Information and Communications Services

Effective Date: The 11th day of September, 2025

The following terms and conditions apply to all information and communications services provided PAULDING PUTNAM or its affiliates, contractors, vendors, or agents (hereinafter “PAULDING PUTNAM”, “Company”, “we” or “us”) including, but not limited to, fiber internet service, voice over internet protocol service, any other information or communications service provided by Company, and construction and installation services (collectively, the “Services”).  These Terms and Conditions of Information and Communications Services (“Terms and Conditions”) may be amended from time to time in the sole discretion of the Company, provided however that we will provide at least thirty (30) days’ notice to you (“Customer”) before implementing any amendments.  The application, these Terms and Conditions and Incorporated Policies, as amended from time to time by PAULDING PUTNAM and any terms and conditions set forth on a Service Order executed by Customer form the agreement between the Company and Customer ("Agreement").

By signing the application for Services provided by PAULDING PUTNAM, you (Customer) acknowledge that you are at least 18 years of age, have property ownership or possessory right, and are legally authorized to agree to these Terms and Conditions and Incorporated Policies. 

1. SUBSCRIPTION, TERM, AND PAYMENT TERMS.  Unless otherwise specified on a Service Order, the Customer is subscribing to Services on a month-to-month basis.  
   1. With the exception of usage-based charges, you will be billed monthly in advance for the Services. Customer agrees to pay monthly charges in advance, including all applicable surcharges, taxes and fees, by the due date shown on the bill (the “Due Date”).
   2. Customer agrees to pay for all Services provided by PAULDING PUTNAM including but not limited to charges for installation, construction, set up, and Equipment, if needed.
   3. Operation Roundup:  Customer will be automatically enrolled in Operation Round Up. Operation Round Up will result in your bill being rounded up to the next highest dollar amount with the extra cents being deposited into a trust which funds charitable causes, unless Customer has elected to opt out of participation in Operation Round Up. Each new customer is automatically enrolled, but any customer who wishes not participate may notify us by calling our office at (800) 686-2357. Learn more about Operation Round Up at  https://ppec.coop/operation-round. 

2. DEPOSIT/LATE/OTHER CHARGES. Customer understands that PAULDING PUTNAM may require a deposit (“Deposit”) for Customers that are non-electric members of an amount up to one month’s service package amount.
   
   Customer understands that PAULDING PUTNAM may impose an administrative late fee (“Late Fee”) for each month’s charges not paid by the Due Date. The Late Fee is a reasonable estimate of costs to manage past due accounts. Examples of these costs include preparing additional bill statements, processing customer service records, mailing additional notices, tracking past due accounts, responding to inquiries regarding past due balances, making collection telephone calls, performing special procedures to process past due payments, generating work orders and performing necessary field work to collect past due accounts. PAULDING PUTNAM does not extend credit to the Customer and the Late Fee is not interest, a credit service charge or a finance charge.

If Service is disconnected, PAULDING PUTNAM may impose a reconnect charge (“Reconnect Charge”) and/or Deposit, in addition to collecting any outstanding balance, before service is restored. If Customer’s check is returned for insufficient funds, PAULDING PUTNAM may impose a service charge.

If Customer has not paid amounts due within 30 days of the due date, including but not limited to any charges for damaged or unreturned Equipment, a collection agency and/or attorney may be engaged to collect amounts due. Customer agrees to pay PAULDING PUTNAM for any amounts due, and all reasonable agency and attorney fees incurred, including, without limitation, court costs.

The fee schedule, as may be amended from time to time by PAULDING PUTNAM, is available on www.PPEC.coop.
 

3. OWNERSHIP OF EQUIPMENT-RISK OF LOSS. In order to provide the Services, we will install equipment in and around your premises. This equipment may include, but is not limited to, a Network Interface Device ("NID"), routers, cabling, battery backup, and mesh units (collectively the "Equipment").   This Equipment and all other PAULDING PUTNAM property installed on the premises shall remain the sole and exclusive property of PAULDING PUTNAM. Customer agrees to pay any inside Equipment lease charges associated with the Service, if using PAULDING PUTNAM’s inside Equipment. You agree that you will not move any of the Equipment to another location outside your premises either temporarily or permanently. You are responsible for the care and maintenance of the Equipment located at your premises. You agree not to modify the Equipment in any way. If any of the Equipment is damaged, modified, lost, destroyed, tampered with, or stolen while in your possession, you will be responsible for the reasonable cost of repair or replacement of the affected Equipment.

3. 1. Acts of God: If Equipment is damaged due to an act of God and Customer is not terminating service, PAULDING PUTNAM will replace Equipment at no charge.
   2. TAMPERING/MISUSE/LOST/STOLEN. You shall not alter, misuse, repair, or in any manner tamper with the Equipment or outlets or remove from the Equipment any markings or labels. Equipment cannot be removed from Customer’s premises and used in another location. You are responsible for the safekeeping of all Equipment. If any Equipment is destroyed, damaged, lost or stolen while in your possession, Customer shall be liable for the cost of repair or replacement of the Equipment.
   3. SERVICE AND REPAIRS. PAULDING PUTNAM will make reasonable efforts to maintain our system and respond to service calls in a timely manner. PAULDING PUTNAM will repair damage to Equipment, or interruption of Service, due to reasonable wear and tear or technical malfunction. Notwithstanding the foregoing, Customer shall be solely responsible for physical damage to Equipment caused by Customer’s intentional misuse or negligence and in such case shall reimburse PAULDING PUTNAM for the cost of repair or replacement
       
4. TERMINATION OF SERVICE. Upon termination of service for any reason, you agree to immediately return all Equipment in the operating condition as when received, reasonable wear and tear excepted, directly to PAULDING PUTNAM within 5 business days of the termination. When you cease being a consumer or move from your current location, you are responsible for returning the Equipment to us (with the exclusion of any wiring or Equipment located outside your premises).  If you paid a Deposit when you initiated service, we will apply any remaining portion of the Deposit to the costs we incur to repair or replace damaged or unreturned Equipment.  You will be responsible for any costs that exceed the Deposit. In the event that the Equipment is destroyed, damaged, lost or stolen, or not returned to PAULDING PUTNAM for any reason within 5 business days of termination, Customer shall be liable to PAULDING PUTNAM for the full replacement cost of any unreturned or damaged Equipment.

Customer understands and agrees that any credit balance on the account, including any Deposit may be used to offset the cost of any unreturned or damaged Equipment. You will be responsible for any costs that exceed the Deposit.

1. 1. TERMINATION OF SERVICE BY CUSTOMER. Unless otherwise specified on a Service Order, Customer may terminate Service by providing PAULDING PUTNAM at least 7 days advance notice. Customer may terminate Service in person at the office or by telephone. Account holders are liable for all Services rendered by us up to the time the account has been de-activated, and PAULDING PUTNAM has received all Equipment.
   2. TERMINATION OF SERVICE BY PAULDING PUTNAM. Once Customer’s bill is past due, PAULDING PUTNAM may disconnect Service. Upon termination for any reason, we may charge additional fees on any unpaid balance. Further, Customer understands and agrees that PAULDING PUTNAM may charge the credit card on file at termination of Service in the amount of any outstanding balance and/or for the cost for any unreturned or damaged Equipment, in accordance with applicable law.
      1. PAULDING PUTNAM takes the safety of its employees and customers very seriously. We reserve the right to immediately terminate Customer’s fiber internet and any fiber-related service should Customer make any threats, physical or otherwise, against PAULDING PUTNAM, its employees, affiliates, suppliers, agents, contractors, or anyone else representing PAULDING PUTNAM.

5. THEFT OF SERVICE. The receipt of Services without our authorization is a crime. You understand that the law prohibits willful damage, alteration or destruction of Equipment. You can be subject to both civil and criminal penalties for such conduct. Customer shall not move Equipment to another location or use it at an address other than the Service address without prior authorization from PAULDING PUTNAM.
    
6. SERVICES, RATES, AND TERMS AND CONDITIONS SUBJECT TO CHANGE. Unless otherwise specified on a Service Order, Customer acknowledges and agrees that the Services, rates, and charges set forth on any Service Order may be amended, modified, discontinued, or revoked by PAULDING PUTNAM at any time, provided however, that PAULDING PUTNAM will provide at least thirty (30) days’ prior notice to Customer before implementing any price change or amending revoking any service offering.  Any promotions offered by PAULDING PUTNAM may be strictly limited and subject to change with respect to length, market and circumstances offered. Such promotions may not be available to all consumers. 

1. 1. PAULDING PUTNAM will not switch the Consumer to a different telecommunications provider, submit a preferred carrier change order, or bill the Consumer for services added to the Consumer’s service order without the Consumer’s authorization and in compliance with applicable federal and state law. Notwithstanding any other provision of this Agreement to the contrary, Customer may file a complaint with the applicable state regulatory commission.

1. 2. Notwithstanding any other provision of this Agreement to the contrary, Customer shall have all customer telecommunications service rights available under applicable law including, but not limited to, notice of proposed rate changes, billing contents, billing adjustments to the known date of error or for a period of eighteen (18) months, whichever is shorter, prohibition on unauthorized switching of telecommunications providers and billing for telecommunications services added without the Consumer’s consent, and Consumer complaints to the applicable state regulatory commission.

7. TRANSFER OF ACCOUNT/CHANGE OF RESIDENCE. The Service shall only be provided at the address where PAULDING PUTNAM performs installation. Customer may not transfer Customer’s rights or obligation to the Service to any successor tenant or occupant or to any other address without PAULDING PUTNAM’s prior consent. If previous party is deceased, Customer must provide a death certificate.
    
8. ACCESS ON PREMISES. By entering into this Agreement, Customer hereby grants to PAULDING PUTNAM and its affiliates, contractors, subcontractors, a license to enter upon Customer’s premises to construct, install, maintain, relocate, inspect and/or replace all other Equipment necessary to provide Services. If Customer is not the “Owner” of the premises, Customer warrant that they have authority to grant such a license to PAULDING PUTNAM or that they have obtained the consent from the Owner of the premises for PAULDING PUTNAM to make the installation and maintenance contemplated by this Work Order. If Customer is not the Owner, Customer shall indemnify and hold PAULDING PUTNAM harmless from and against any claims of the Owner of the premises arising out of the performance of this Agreement. If Customer indicated on the Installation and Service Agreement that Customer is the Owner of the Property or the Designated Agent of the Owner, Customer agrees that:

1. 1. By signing this agreement for communications service, Customer represents that they are the Owner of the property at which broadband internet service is being provided or the designated agent of the Owner of the property, and Customer expressly consents to the expansion of the electric easement that PAULDING PUTNAM has on my property to include communications infrastructure.
   2. By signing this agreement for communications service or master agreement or a notarized affidavit, Customer acknowledges that they are not entitled to any additional compensation for the expansion of the electric easement to include communications infrastructure, other than the value of being provided access to any communications service that PAULDING PUTNAM may offer.

Customer understands that anyone other than the property Owner or the property Owner's designated agent may be: (A) subject to penalties for perjury; and (B) liable for any just compensation provided for by law; for representing to PAULDING PUTNAM that Customer is the Owner of the property and signing the agreement without the consent of the property Owner or the property Owner's designated agent.

9. CORRESPONDENCE. Do not mail written correspondence with your bill statement. PLEASE SUBMIT ALL CORRESPONDENCE TO PAULDING PUTNAM’S LOCAL OFFICE. Customer is encouraged to call the office and speak directly with a representative at 800-686-2357.
    
10. PRIOR ACCOUNTS. Customer warrants that no monies are owed to PAULDING PUTNAM from previous accounts with PAULDING PUTNAM. If PAULDING PUTNAM finds a prior account with Customer where money is owed to PAULDING PUTNAM, then PAULDING PUTNAM may apply any funds received to that prior account.

11. CUSTOMER WARRANTIES. Customer represents and warrants that you are at least 18 years of age and are legally authorized to enter into this Agreement. Customer warrants that you are legally empowered to authorize PAULDING PUTNAM to enter the premises for the purposes set forth in this Agreement, including but not limited to:

1. 1. placing fiber-optic lines near or adjacent to the current locations of other utilities on the property, and if necessary, to install an above ground pedestal on the premises;
   2. attaching wiring and equipment to a structure; and
   3. installing, maintaining, repairing, or disconnecting Service.

12. WARRANTY DISCLAIMER; LIMITATION ON DAMAGES. CONSUMER AGREES THAT ALL SERVICES ARE PROVIDED BY COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THAT SUCH SERVICES WILL BE ERROR FREE. COMPANY MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, OR WILL SECURE CONSUMER'S COMPUTER FROM THIRD PARTY UNAUTHORIZED ACCESS OR MONITORING. CONSUMER AGREES THAT ALL USE OF THE SERVICES IS AT CONSUMER'S SOLE RISK AND CONSUMER EXPRESSLY ACKNOWLEDGES AND ACCEPTS THE SERVICES KNOWING THAT SUCH SERVICES ARE SUBJECT TO INTERRUPTION FROM POWER OUTAGES AND EQUIPMENT FAILURES.

PAULDING PUTNAM’S TOTAL LIABILITY AND CUSTOMER’S EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES, THE INSTALLATION, REPAIR, REPLACEMENT, OR REMOVAL OF COMPANY'S EQUIPMENT, THE USE OR INABILITY TO USE THE SERVICES, OR THE USE OR INABILITY TO USE ANY THIRD PARTY SERVICES INCLUDING, BUT NOT LIMITED TO E911 SERVICE AND HOME SECURITY OR MEDICAL MONITORING SERVICE, SHALL BE LIMITED TO THE amount paid by customer for the Services during the preceding thirty (30) day period.

IN NO EVENT WILL PAULDING PUTNAM OR ITS AFFILIATES, CONTRACTORS, OR SUBCONTRACTORS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL (including lost profits), OR PUNITIVE DAMAGES UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, THE INSTALLATION, REPAIR, REPLACEMENT, OR REMOVAL OF COMPANY'S EQUIPMENT, THE USE OR INABILITY TO USE THE SERVICES, OR THE USE OR INABILITY TO USE ANY THIRD PARTY SERVICES INCLUDING, BUT NOT LIMITED TO E911 SERVICE AND HOME SECURITY OR MEDICAL MONITORING SERVICE, WHETHER OR NOT PAULDING PUTNAM HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.

Customer assumes all responsibility and liability for the security of information on Customer’s personal devices and information Customer transmits or receives through the Services. PAULDING PUTNAM has no responsibility and disclaims any liability for the security of any information on Customer personal devices, or the security or accuracy of any information or data transmitted or received through the Services. PAULDING PUTNAM shall not be liable for unauthorized access by third persons to Customer personal devices, files, or data or any loss or destruction of files or data.

13. CUSTOMER INDEMNIFICATION. CUSTOMER AGREES THAT HE/SHE IS RESPONSIBLE FOR AND SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS PAULDING PUTNAM AND ITS EMPLOYEES, AFFILIATES, SUPPLIERS, AGENTS AND CONTRACTORS AND SHALL REIMBURSE US FOR ANY DAMAGES, LOSSES OR EXPENSES (INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY'S FEES AND COSTS) INCURRED BY US IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS AND CAUSES OF ACTION ARISING OUT OF; (i) YOUR USE OF THE SERVICE OR EQUIPMENT; (ii) VIOLATION OR INFRINGEMENT OF CONTRACTUAL RIGHTS, PRIVACY, CONFIDENTIALITY, COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, OR OTHER INTELLECTUAL PROPERTY AND PROPRIETARY RIGHTS ARISING FROM YOUR USE OF THE SERVICE OR ANY UNAUTHORIZED APPARATUS OR SYSTEM; (iii) YOUR BREACH OF ANY PROVISION OF THIS AGREEMENT; and (iv) VIOLATION OF LOCAL, STATE, OR FEDERAL LAW ARISING FROM YOUR USE OF THE SERVICE OR THE EQUIPMENT.
     
14. SERVICE INTERRUPTIONS. PAULDING PUTNAM assumes no liability for interruption of Service or alterations in programming due to circumstances beyond our control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike or weather. PAULDING PUTNAM assumes no liability for any substitution, discontinuation or modification of any SERVICES.

15. VOICE  911/E 911 SERVICE  LIMITATIONS AND LIMITATION OF LIABILITY. Customer acknowledges that the Services are provided subject to, and Customer agrees to comply with PAULDING PUTNAM’s E911 Disclosure and Limitation of Liability Policy, as may be amended from time to time, which can be found at www.PPEC.coop. It may be requested by contacting PAULDING PUTNAM at 401 McDonald Pike, Paulding, Ohio 45879, or by calling 800-686-2357.

16. INTERNET ACCESS SPEEDS. The internet access speeds quoted are the maximum rates by which downstream Internet access data may be transferred between PAULDING PUTNAM facilities and the network interface device at Customer’s home, office or apartment building. The maximum rate is not guaranteed and may vary. The quoted speeds should not be confused with the speed at which Customer’s modem receives and sends Internet access data through the public internet as such speeds are impacted by many factors beyond PAULDING PUTNAM’s control. Actual internet speeds vary due to many factors including the capacity or performance of the Customer’s computer or modem and its configuration, Customer’s wiring and any wireless configuration, your destination and traffic on the Internet, internal network or other factors at the internet site with which you are communicating, congestion on the network and the general speed of the public internet.  The actual speed may affect your on-line experience including ability to view streaming video and speed of downloads. Except as otherwise provided by law, PAULDING PUTNAM reserves the right to implement network management controls to optimize and ensure that adequate speed and data transfer is available to all internet service Customers.

17. POLICY’S APPLICABLE TO CUSTOMER’S INTERNET USE. Customer acknowledges that the Services are provided subject to, and Customer agrees to comply with PAULDING PUTNAM’s Acceptable Use and Network Management Practices Policy, DMCA Copyright Infringement Policy, Broadband and VOIP Privacy Policy, and Non-Recurring Fee Schedule (together the “Incorporated Policies”), as may be amended from time to time by PAULDING PUTNAM. The Incorporated Policies can be found at www.PPEC.coop and are also available upon request by contacting PAULDING PUTNAM at 401 McDonald Pike, Paulding, Ohio 45879, or by calling 800-686-2357.

18. COOPERATION WITH LAW ENFORCEMENT. If, in our sole and reasonable judgment, we believe you are using any of our Services for an illegal purpose, you acknowledge and agree that we may provide information about your usage to proper legal authorities for investigation and prosecution. You also agree that we may forward information about you and your use of the Services in response to law enforcement requests, subpoenas, court orders or similar requests when we reasonably determine that the disclosure of such information is appropriate and warranted under the circumstances.

19. JURISDICTION AND VENUE. Jurisdiction and venue for all disputes will be Paulding County, Ohio. Both parties expressly waive the right to request a trial by jury regarding any legal dispute arising from this Agreement.

20. Electronic Signatures, Notices and Disclosures. Customer consents to the use of electronic signatures for all agreements with us and consents to receive any or all notices and disclosures we send online or through other electronic means.

21. MISCELLANEOUS. The Agreement may not be assigned by Customer. Company may assign this Agreement without Customer consent. The invalidity or unenforceability of any provision of the Agreement shall not affect the other provisions, and the Agreement shall be construed in all respects as if such invalid or unenforceable provision had not been a part of the Agreement. The format, words and phrases used in this Agreement shall have the meaning generally understood in the information, internet, and communications industries. This Agreement shall be construed in accordance with its fair meaning and not against the drafting party. The Agreement, along with the terms and conditions set forth in any Service Order represents the entire understanding between the parties and supersedes all prior agreements and representations whether express or implied, oral or written. Customer acknowledges that Customer is not entering into this Agreement in reliance on any term, condition, representation or warranty not expressly stated in the Agreement.

22. TROUBLESHOOTING. Please contact PAULDING PUTNAM tech support 24/7 for service issues at 800-686-2357.
     
23. COMPLIANCE WITH AGREEMENT. PAULDING PUTNAM reserves the right to suspend performance or terminate Services for Customer’s breach of any of these Terms and Conditions or Incorporated Policies related to the Services.