We’re getting a new number! Our automated number is quick, easy, and adds another layer of protection from fraud. Just make sure you have your card numbers and relevant information at hand when you call. The number will go into effect on January 16.

By calling this new number, members will be able to

Pay their bill 

• To pay your bill by phone using a credit or debit card, you MUST call our secure pay-by-phone number: 855-940-3918. This automated toll-free number will guide you through a series of prompts to manually pay your bill any time of day or night.

Set up auto-pay 

• To set up auto-pay call our automated pay-by-phone number: 855-940-3918. Listen to the prompts. One of the menu options will allow you to establish recurring payments. Make sure to have your bank routing and account numbers on hand if you want to pay from a checking or savings account. If you want to pay with a credit card, have your card with you so you can relay all the information for the system to store.

Report an outage 

• Use the automated phone number: 855-940-3918 to report an outage. You can also report an outage using SmartHub and view the outage map for updates. 

Update payment information

• In order to update your payment information, call our pay-by-phone number 855-940-3918. Our member service representatives cannot take credit or debit card information over the phone using our main number, 800-868-2357, as it is not a secure phone line. The automated phone line is secure and adds another layer of protection from fraud when giving out your payment information.