COVID-19 Update

COVID-19 Update from your local cooperative:

Due to the COVID-19 pandemic, Paulding Putnam Electric’s lobby and drive-thru are temporarily closed to the public and we are operating on a limited-staff rotation. We have also suspended disconnections for those who are financially struggling.

Though members might experience slightly longer wait times than normal when calling, rest assured you will still experience the high level of service you’ve come to expect from us. Our crews are ready to respond to any outages that may occur.


Manage your account remotely with SmartHub:

We urge members to learn how to manage their electric accounts from home during this time. The best way to do this is via SmartHub, our online system that allows you to pay bills, monitor your daily electric use, sign up for outage texts and alerts, and more. There’s also a free mobile app so you can conveniently access all of your information 24/7/365 from anywhere.

Learn more or sign up for SmartHub here:

Ways to pay your bill:

Members can still pay their electric bill by phone, mail, drop box outside our office, or online via SmartHub:

*Please don’t call our office to make a payment. Instead, call our secure automated payment line: 888-220-6482.

Struggling to pay due to COVID-19? We won’t disconnect your electricity.

We care about our members! If you are affected by special circumstances related to COVID-19, please call our office at 800-686-2357. We can work with you on payment arrangements.

That said, please remember that every member is responsible for their account balance. Making payments as you can will help you prevent a larger account balance at a later date.

Please stay tuned for updates. We’ll do our best to keep you informed during these special circumstances.


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