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Bill Payment Assistance

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  1. My Home
  2. Bill Payment Assistance

PPEC recognizes that financial hardships happen to everyone, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let’s work together to find the right option for you. Click below to see what option is best for your situation. We are available to help you decide by calling our office and speaking with a member services specialist at 1-800-686-2357.

The Home Energy Assistance Program (HEAP) is a federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer’s utility bill or bulk fuel bill. To learn more about the Ohio HEAP Program visit the HEAP Website or call (800) 282-0880.  

 

Agencies in the state of Ohio by county.

Allen West Ohio Community Action Partnership (855) 286-7559
Defiance Northwestern Ohio Community Action Commission, Inc. (419) 219-4641
Paulding Northwestern Ohio Community Action Commission, Inc. (419) 219-4641
Putnam HHWP Community Action Commission (800) 423-4304 or
(419) 423-3755 ext. 200
Van Wert Northwestern Ohio Community Action Commission, Inc. (419) 219-4641

 

Members in Indiana can receive assistance by contacting your local township trustee or visiting the IN.gov site for Community Action Agency locator.

 

LIHEAP provides federally funded assistance to help families manage energy costs.

Looking for help with your home energy bills? Click here for contact information in Ohio and Indiana. You can also call the National Energy Assistance Referral (NEAR) hotline at 1-866-674-6327.

The Home Energy Assistance Winter Crisis Program (HEAP Winter Crisis Program) helps income-eligible Ohioans that are up for disconnection or have been disconnected to maintain their utility service. The program runs from November 1 until March 31. Ohio households, serviced by a Public Utilities Commission of Ohio-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP) or another payment plan in order to receive emergency benefits.

The program runs from November 1 until March 31. Ohio households, serviced by a Public Utilities Commission of Ohio-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP) or another payment plan if there is still an outstanding balance on the bill after receiving assistance.

To be directed to your local provider: Call (800) 282-0880

The Home Energy Assistance Summer Crisis Program provides a one-time benefit to eligible Ohioans with cooling assistance during the summer months. The program runs from July 1 to September 30.

The focus of the Summer Crisis Program is to provide assistance with electric utility bills, central air conditioning repairs, and air conditioning unit and/or fan purchases. Households with a household member who is either 60 years of age and older, has been diagnosed with COVID-19, or has a certified medical condition, and households who have a disconnect notice, have been shut off, or are trying to establish new electric service may be eligible for assistance. Ohioans enrolled in the Percentage of Income Payment Plan Plus (PIPP) Program are eligible for assistance towards their default PIPP payment, first PIPP payment, central air conditioning repairs, or may receive an air conditioning unit and/or fan.

To be directed to your local provider:
Call (800) 282-0880

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Office Hours

7:30 a.m. - 4:00 p.m.
Monday through Friday

Contact Info

Paulding Putnam Electric Cooperative
401 McDonald Pike
Paulding, OH 45879
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Toll-free: 800-686-2357
Automated Line: 855-940-3918

 

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Our Mission

To provide safe, reliable, and sustainable energy and communications services to our members and communities with superior customer service and innovative solutions.

This institution is an equal opportunity provider and employer.

2023 ACSI Badge     2024 ACSI Badge

Paulding Putnam Electric Cooperative earns this award based on data modeled by the ACSI® in 2023 and 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with Paulding Putnam EC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Paulding Putnam Electric Cooperative. Your Touchstone Energy Cooperative.

  • My Home
    • Start/Stop Service
    • New/Upgrade Service Information
    • Payment Options
    • SmartHub
    • Rates & Billing
    • Capital Credits
    • Bill Payment Assistance
    • Disconnects/Service Limiters
  • My Business
    • Online Bill Payment
    • Rates & Billing
    • Start Commercial Service
    • Capital Credits
    • Economic Development
    • Peak Load Management
    • Rebates
    • Commercial/Industrial Power Factor Correction
  • My Energy
    • Renewable Energy
    • Energy Calculators
    • Rebate Programs
    • OurSolar
    • Home Energy Audits
    • Beat the Peak
    • Radio Control Switches
    • Energy Efficiency Projects & Tips
    • Electric Vehicles
  • Programs
    • Operation Round Up
    • Co-op Connections
    • Outdoor Lighting Rentals
    • Youth Programs - Bright Futures
      • County Fair Livestock Auctions
    • Scholarships
    • Youth Tour
    • Family Month
    • America's Electric Cooperatives | PAC
  • Events
    • Solar 101 Q & A Event
    • Member Appreciation Day
    • 2025 Annual Meeting
    • Cybersecurity and Energy Efficiency Town Hall
    • Veterans Day Donation Drive
  • News & Magazines
    • Ohio Cooperative Living
    • Indiana Connection
    • Local Magazine Archive
    • Member Newsletter
    • Co-op News Updates
    • Empowered Blog
    • 2024 Rate Increase
  • Safety
    • Storm Preparedness
    • Safety Tips
    • Tree Trimming
    • Safety Demos
    • New/Upgrade Service Information
    • Outage Preparedness
  • Fiber Internet
    • Interest Form
    • Fiber Updates
  • Outages
  • About PPEC
    • Contact Us
    • Co-op History
    • Board of Trustees
    • Run for the Board
    • Retail Energy Choice
    • Official Records & Terms
    • Territory Maps
    • Employment
    • Website Privacy Policy